Cancellation policy and terms for purchases and stays at Støtt

1. About these terms

All rooms, full-board stays, and *rorbu* (traditional fisherman’s cabin) stays are sold subject to the terms below. By booking a stay with us, you confirm that you understand and accept the terms below. These terms apply to private individuals—hereinafter referred to as “you” or “the guest”—and to groups.

2. Booking and payment

2.1 Støtt accepts bookings made by persons over the age of 18.
2.2 By booking with us, you accept these terms and conditions. When a group makes a booking, all members of the group accept these terms.
2.3 Upon booking, you will receive a written confirmation securing your reservation for the room or *rorbu*. Please check the details carefully upon receipt and notify us immediately if anything is incorrect. You are responsible for keeping us informed of any changes to your contact information.

3. Deposit for groups of 8 people or more

A deposit amounting to 20% of the total accommodation cost must be paid at the time of booking. The remaining balance is to be paid upon check-out. Credit is not granted unless a specific agreement has been made with the General Manager in advance.

4. Cancellation

If you wish to cancel your reservation, you must notify Støtt in writing. Your written cancellation notice becomes effective on the date we receive it. Cancellation policy for individuals and groups of up to 7 people

Cancellations must be made at least 10 days in advance. Cancellations made after this deadline are subject to full payment.

Cancellation policy for groups of 8 people or more

For cancellations made less than 30 days prior to arrival, the group will be invoiced for 50% of the total amount.
For cancellations made less than 14 days prior to arrival, the group will be invoiced for 100% of the total amount.
Any payment due must be made within 7 days of the cancellation date.

5. Prices

Støtt reserves the right to adjust prices in accordance with changes in government taxes, levies, and
other charges beyond our control.

6. Cancellation by Støtt

If we find it necessary to cancel your reservation, you will be informed as soon as possible.
You will receive a full refund of the amount paid, unless the cancellation is due to force majeure.
If Støtt cancels a booking, we are not liable for any other expenses you may have incurred
as a result of the cancellation. 7. Unavoidable Events (Force Majeure)

Støtt accepts no liability for the consequences of war, threat of war, riots, civil unrest,
industrial disputes, actual or threatened terrorist activity and its consequences, natural or
nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical
transport problems beyond our control or that of our suppliers, closed or
congested airports or ports, hurricanes and other actual or potential adverse weather conditions, and
other similar events. If such occurrences force Støtt to cancel a booking, we will attempt
to offer an alternative but accept no liability for the refund of fees or any deposit paid
prior to the cancellation or curtailment of the stay.

8. Third-Party Services

Støtt engages third-party providers for activities and transport. We disclaim liability for unforeseen events
relating to services provided by third parties.

9. Your Responsibility

9.1 Guests are required to comply with rules and regulations issued by the authorities or
representatives of the group organizer or tour operator. This includes any rules of conduct
established by transport providers, instructors, etc.
9.2 Guests who behave in a manner that causes a nuisance to staff, guides, or other guests may be
excluded from Støtt and must personally bear the cost of their return journey. Any damage to buildings, equipment, or
furnishings caused by guests at Støtt must be fully compensated by the guest.

10. Visa and travel requirements

A passport is required when traveling to Norway from a country outside the Schengen Area. We recommend that guests always
carry their passports. If a visa is required for travel to Norway, you are personally responsible for obtaining it.

11. Complaints

If you are not satisfied with the service we provide, please inform us as soon as possible so that we
can resolve the situation. If the complaint is not resolved to your satisfaction during your stay, you should
submit the complaint in writing within 28 days. Disputes are governed by Norwegian law.

12. Rights regarding text and the use of photographs

In connection with some of our activities, we may publish text, video, and images on www.stott.no.
By participating in our activities, you consent to our use of images of you in these media.